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Virtual PBX Provider Alteva in Pact with Parallels to Power VoIP Solutions

February 21, 2012
By Rajani Baburajan, Virtual PBX Contributor

Alteva, a subsidiary of Warwick Valley Telephone Company (WVT Communications Group) and provider of cloud-based unified communications solutions including virtual PBX, has just inked a partnership with Parallels, an enabler of hosting and cloud services.


In the newly signed agreement, Parallels will give its customers access to Alteva’s hosted VoIP solutions through the APS BroadSoft beta program, which is designed to accelerate the addition of new clients to the Parallels community. 

The APS BroadSoft beta program, designed in joint effort between Microsoft and Broadsoft, now enables Parallels to expand its portfolio of cloud-based offerings to its over 10 million customers in 125 countries.

In addition to a virtual PBX, Alteva also delivers VoIP phone systems, hosted Microsoft communication services, fixed mobile convergence and advanced voice applications for the desktop.

"The Parallels community is already receptive to cloud-based communication solutions, especially with the growing demand for hosted PBX services at smaller businesses," said Louis Hayner, chief sales officer, Alteva, in a statement.

"Alteva's hosted VoIP services, delivered through Parallels Automation, will enable SMBs to continue to compete in their market by utilizing technologies from the cloud – something that they have been seeking for a long time," Hayner added.

In addition to hosted VoIP services, Alteva will also deliver provisioning and billing reporting, training on the reseller portal, training on license and billing management, billing reports, usage reports, initial and ongoing sales and marketing support and more.

Parallels Automation, in combination with Alteva's wholesale business model, gives customers a turnkey portfolio of communications services that offer unparalleled telecommunications continuity, vendor/phone bill consolidation, scalability, increased control, business continuity and mitigation of technology obsolescence, according to the company. In fact, Alteva's hosted VoIP and virtual PBX services are expected to help service providers increase their monthly ARPU by an average of $37 per user.

"The very nature of our product will enable Parallels Partners to increase brand awareness, while providing additional 'stickiness' to their customer base so that they can put all of their focus on increasing sales and up-selling other hosted services," Hayner concluded.


Rajani Baburajan is a contributing editor for virtual-pbx. To read more of Rajani's articles, please visit her columnist page.

Edited by Jamie Epstein

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