VoiceNation, a provider of virtual PBX and voicemail solutions, was recently chosen by Junk South, a junk removal company headquartered in Athens, GA.
Junk South assists customers in removing their unwanted junk through reusing, recycling and donations. The company caters to hotels, resorts, student houses and office FF&E customers. It was important for the company to ensure that it could power efficient day-to-day operations that are supported by reliable communications.
To ensure professional handling of high volume calls, Junk South selected VoiceNation's virtual PBX (News - Alert) service. The service enabled the junk removal company to route all calls to the respective departments, ensuring improved responses to calls and improved customer satisfaction.
VoiceNation’s virtual PBX has helped the company manage all incoming calls appropriately. Thanks to a user friendly online dashboard, the junk management company is able to customize call preferences, send virtual faxes, answer messages and update contact lists; offering greater flexibility and peace of mind to Junk South.
Furthermore, the virtual PBX solution from VoiceNation is extremely affordable and easy to use.
Chris Caswall, president and CEO of Athena Enterprises, said, “With VoiceNation, employees working in the field are reached without any delay, messages are easily retrieved, and faxes are sent from our smart phones and tablets with ease. This service is truly an asset to our company and will continue to help us manage our call volume and support our customer base.”
A recent survey conducted by WhichVoIP has recently stated that more and more businesses are adopting VoIP and virtual PBX services because they offer affordable communications and eliminates the need for costlier infrastructure. To read the full report, click here.
Rajani Baburajan is a contributing editor for TMCnet. To read more of Rajani's articles, please visit her columnist page.
Edited by Jamie Epstein