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Virtual PBX: 911 Enable Unveils Emergency Gateway Appliance

January 24, 2012
By Rajani Baburajan, Virtual PBX Contributor

911 Enable, a provider of emergency management solutions for IP/virtual PBX, has just introduced its new Emergency Gateway (EGW) appliance, designed to help enterprises provide emergency callers with access to the help they need in a short period of time.


The new emergency management solution features a robust suite of security desk notification tools and has the functionality needed to automatically discover the precise location of IP phones on the enterprise network.

Virtual PBXs play a crucial role in emergencies, as this technology is used to pass the caller’s information to security personnel, as callers may be located within a large campus or at another location entirely.

And according to Lev Deich, director of 911 Enable, the higher degree of mobility of IP phones compromises the reliability of caller-location information.

"The EGW solves this critical safety issue. It ensures that on-site security personnel know exactly where to send help in emergency situations, even if the caller is unable to speak, unaware of their precise location, or disoriented," Deich said in a statement.

 EGW works in the following manner: “When a user places an emergency call, the EGW can route the call to on-premises security personnel and send an alert that includes the caller's exact location and callback number. Security personnel can then dispatch assistance to distressed callers in a timely manner.”

In addition to this capability, the EGW can use the caller location information to select a routing trunk to deliver the call to public emergency services.

911 Enable’s U.K customers who deploy EGW can also use 911 Enable's Emergency Routing Service (ERS) to deliver emergency calls and detailed caller-location information to the public emergency network's Emergency Control Center, the company said. This step further bolsters the emergency management system, ensuring that private telephone networks comply with regulatory guidelines, while also ensuring that these companies can fulfill their legal obligation to minimize health and safety risks.

911 Enable, a division of Connexon Telecom, is certified interoperable with several industry virtual PBX vendors, including Cisco, Avaya, Microsoft, ShoreTel, Aastra, Alcatel-Lucent, and Genesys.   

In October of last year, research from The Eastern Management Group revealed that most virtual PBX and traditional PBX sales made by Avaya are usually from first-time buyers, while in most scenarios Cisco is the company organizations look at when requiring advanced features that will help raise employee productivity. 

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO East 2012, taking place Jan. 31-Feb. 3 2012, in Miami, FL. ITEXPO offers an educational program to help corporate decision makers select the right IP-based voice, video, fax and unified communications solutions to improve their operations. It's also where service providers learn how to profitably roll out the services their subscribers are clamoring for – and where resellers can learn about new growth opportunities. For more information on registering for ITEXPO registration click here.

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Rajani Baburajan is a contributing editor for virtual-pbx. To read more of Rajani's articles, please visit her columnist page.

Edited by Jamie Epstein

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