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October 13, 2011
Cisco and Avaya Provide Virtual PBX and PBXs to Varied SMBs
By Jamie Epstein, TMCnet Web Editor
 

Hot off the press: Research just released by The Eastern Management (News - Alert) Group reveals that most virtual PBX and PBX (News - Alert) sales made by Avaya are usually from first-time buyers, while in most scenarios Cisco is the company organizations look at when requiring advanced features to help raise employee productivity.

A recent article from TelecomReseller reports that The Eastern Management Group came to these conclusions after closely analyzing PBX and virtual PBX purchases of multiple SMBs all around the world.  

The information technology research and consulting company also noted that PBX vendors are targeting companies with 50-75 employees, in order to meet increasing requirements for unified communications and collaboration within the SMB industry. According to the article, businesses that have 50-75 employees purchase PBX and virtual PBX systems that have 25-150 stations, accounting for a large portion of sales. 

A prior EMG report showed that the SMB market counts for approximately half of PBX and virtual PBX sales around the globe.

Within businesses that boast 50-75 employees, the report highlighted that up to 40 percent are continuing to implement a UC environment comprised of PBX and virtual PBXs, in the hopes of elevating employee productivity as well as decreasing costs.

Avaya receives about 40 percent of its sales from first time PBX and virtual PBX buyers in the 50-75 employee market and the numbers from Panasonic (News - Alert) numbers closely mirror these, the report noted. 

Furthermore, interviews with buyers conducted by The Eastern Management Group show that Avaya and Panasonic typically receive more of their sales from first time buyers than other companies that include Cisco, NEC and ShoreTel (News - Alert).

In related virtual PBX news, TMCnet reported that Global Fibernet, a provider of virtual PBX and VoIP solutions for small and medium-sized businesses (SMBs) unveiled its cloud hosted on-demand virtual PBX.

Many great features are offered through this virtual PBX such as an easy-to-use Web portal that enables users to self- serve themselves, as well as over 40 innovative business features.


Jamie Epstein is a TMCnet Web Editor. Previously she interned at News 12 Long Island as a reporter's assistant. After working as an administrative assistant for a year, she joined TMC (News - Alert) as a Web editor for TMCnet. Jamie grew up on the North Shore of Long Island and holds a bachelor's degree in mass communication with a concentration in broadcasting from Five Towns College. To read more of her articles, please visit her columnist page.

Edited by Carrie Schmelkin


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