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Infonetics Research Examines Struggling Virtual PBX Market

June 03, 2011
By Susan J. Campbell, Virtual PBX Contributing Editor

Consumers and businesses throughout the global market continue to navigate toward virtualization, yet the market performance for virtual PBX appears to be struggling, according to Infonetics Research. The market research firm has released its first quarter 2011 Enterprise Unified Communication, VoIP and TDM Equipment preliminary report. Early market share results are included in this research led by VoIP and IMS analyst Diane Myers. 



In this report, Infonetics examined the enterprise telephony and unified communications (UC) equipment market, especially those elements that make up the virtual PBX. Also included in the research were components of TDM PBX, KTS, IP PBX systems, IP phones, and UC applications. The total for all equipment in these areas was $2.52 billion in the first quarter of 2011, which was down 4 percent from the fourth quarter in 2010.

In a statement announcing the report, Myers shared, “The global PBX market is typically down in the first quarter following a strong fourth quarter, and 1Q11 was no exception as the overall market dipped 2.6 percent, dragged down by slowing TDM PBX sales as businesses continue to shift to IP. The good news is the quarter was up 8.5 percent over the year-ago quarter (1Q10), signaling a return to stability.”

Avaya continues to be the leader in the virtual PBX market for the second consecutive year. Cisco leads in the emerging unified communications market, while NEC is leveraging its Asia Pacific strength to produce another strong quarter. There was positive movement in the pure IP PBX as the only segment producing a positive return in the quarter. 

This report provides market size, market share, analysis and forecasts through the year 2015 for the global and regional industries, focusing on such areas as virtual PBX, VoIP gateways, KTS, unified communications and other areas within the enterprise telephony market. Vendors examined in this report for global performance include Avaya, Cisco, Dialogic, Samsung, NEC, IBM, HP, Alcatel-Lucent, Aastra, AudioCodes, ShoreTel, Siemens, to name a few.

In other related Infonetics research, SIP trunking has jumped 70 percent in the enterprise session border controller market. In addition, the enterprise video conferencing and telepresence market is expected to more than double by 2015 as unified communications continues to gain adoption among enterprises in North America. 

Expanding on news in the virtual PBX space, Indosoft has announced that AZCI.net has successfully deployed Indosoft’s iHostPBX. The deployment is expected to allow AZCI.net to expand into VoIP phone services and offer Indosoft's “ePhone” VoIP phone service to customers.

Want to learn more about the latest in communications and technology? Then be sure to attend
ITEXPO West 2011, taking place Sept. 13-15, 2011, in Austin, Texas. ITEXPO offers an educational program to help corporate decision makers select the right IP-based voice, video, fax and unified communications solutions to improve their operations. It's also where service providers learn how to profitably roll out the services their subscribers are clamoring for – and where resellers can learn about new growth opportunities. To register, click here.


Susan J. Campbell is a contributing editor for virtual-pbx and has also written for eastbiz.com. To read more of Susan’s articles, please visit her columnist page.

Edited by Jennifer Russell

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