If you are small and or a mid-size business decisions can be tough and questions may arise. Are you deciding how to provide an affordable phone service that suits employee needs and allows for great customer service a struggle?
If not, count yourself lucky. Others agonize over “Do I go wire line or wireless? Can I depend on VoIP? Is a hosted model right for me? How do I get all the best features, and how can my small business look like a big business to my customers?”
First you want to take a serious look at VoIP. "The migrations to Voice-over-IP continues to gain momentum as organizations look for additional ways to lower costs and improve services," says Jonathan Spira, chief analyst at Basex, a knowledge economy research firm.
Virtual PBX (News - Alert) inventor and supplier of hosted PBX services, announced Virtual PBX Complete, tailored for companies who occasionally find themselves in a quandary. The product is billed as “everything a business needs to provide professional phone support for its customers, prospects and employees while eliminating the need to buy dial-tone service and other expensive options from traditional service providers.”
Businesses need only an Internet connection, company officials say, and “Virtual PBX Complete will do the rest. It can be used as an inbound call router to existing phones, or users can select a complete phone system with VoIP lines and phones. Pricing plans for the complete service start as low as $9.99/month.”
There are other hosted IP-PBX products, but Virtual PBX Complete is unusual in that it doesn’t even require VoIP. “A small startup can set up the service so they can run their entire business using only cell phones,” company officials say, adding that sure, if you want VoIP that’s cool, too: “Others could implement a Virtual PBX Complete using VoIP desk phones with direct extension dialing and all the other features associated with a traditional working environment.”
David Sims is a contributing editor for TMCnet. To read more of David’s articles, please visit his columnist page. He also blogs for TMCnet here.
Edited by Charles West