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February 24, 2011
Virtual PBX Offers Broader IP Solutions
By David Sims, TMCnet Contributing Editor

For several years virtual PBX has excelled in the voice services spectrum for small and medium sized businesses deploying unified communications applications.

In a blog post recently, industry observer Paul Korzeniowski noted the movement from traditional to IP telephony services, stating how its “been taking place for several years, a leader in traditional voice services, Virtual PBX (News - Alert) has now broadened its offerings, so they work better with IP.”

Virtual PBX has done well delivering voice services to small and medium businesses for many years, he contends, adding that “recently, competition has intensified as companies started to deploy unified communications applications. Virtual PBX now has a solution with an IP foundation, which may appeal to a broader base of current and potential customers.”

The Virtual PBX Complete product offers customers flexibility, Korzeniowski says. “It runs over IP lines, cell phones, or traditional connections. The service was designed to be easy to use: users connect the phones to a broadband Internet connection and the devices register.”

Virtual PBX “has developed a number of calling features,” in Korzeniowski’s view, including “auto-attendant with professional greetings; a greetings library; and customizable greetings and hold music for different departments.”

He notes that the system includes automatic or manual call recording with optional administrator control, departmental load balancing, and Web management and real-time monitoring.

Employees may be more interested in the follow-me/find-me capabilities. As Korzeniowski explains them, they include online voicemail retrieval by phone or by e-mail and inbound and outbound faxing with no fax machine.

When it comes to flexibility, services can be packaged in a couple of ways, much how virtual PBX Company Nextiva handle its services.

Recently, TMC (News - Alert) reported that Officials of Impulse Advanced Communications, a communications service and virtual PBX provider, say they're "recycling a business model from the Bell System era -- give the customer a very broad range of service offerings, so that they only have one phone call to make for telecommunications service."

David Sims is a contributing editor for TMCnet. To read more of David’s articles, please visit his columnist page. He also blogs for TMCnet here.

Edited by Charles West

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