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Customs HQ Relies on Nextiva

October 13, 2010

By Anil Sharma - Virtual PBX Contributor, an online resource for customs brokers, providing tools and information that ultimately makes importing through US Customs easier, selected Nextiva to provide its business phone system.

Officials with Nextiva said that the company’s business VoIP phone service provides the company with a host of advanced features that make it easier for employees at multiple offices to operate as if they were in the same place. Company officials said that by improving collaboration across its team and with partners all over the world, Nextiva's VoIP phone system is helping Customs HQ provide great customer service to importers and customs brokers.

While evaluating business phone systems, Ryan Petersen of Customs HQ was looking to efficiently connect dispersed locations and allow employees in multiple offices to collaborate online around the clock. In researching the options, he learned that traditional PBX phone systems are expensive, difficult to manage, and do not present a unified organization to clients, vendors and US Customs. "Operating our business using a traditional phone system was not practical," said Petersen, in a statement. Petersen added that Nextiva offers a really elegant solution for linking remote teams that has solved some key challenges and really exceeded the company’s expectations.

"We're delighted to see the thousands of businesses, like, that are benefiting from Nextiva's cloud-based phone systems," said Yaniv Masjedi of Nextiva. Masjedi commented that even a person with no technical experience can quickly learn how to do things like route calls to different phone numbers based on time of day, forward ongoing calls to colleagues, e-mail voicemail messages, and record calls for training purposes.

According to company officials, by giving businesses with multiple office locations, remote teams or mobile employees full control of their phone system, Nextiva is making it easier for its clients to operate, compete and win.

Anil Sharma is a contributing editor for virtual-pbx. To read more of Anil’s articles, please visit his columnist page.

Edited by Jaclyn Allard

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