UniPress Software's FootPrints customers will benefit from Apropos Technologys contact center communications solutions, thanks to a new Technology Alliance program.

With over 10 years of contact center experience and over 300 successful deployments, Apropos develops solutions that create loyal customers. The Apropos partnership will expand upon UniPress multi-channel service desk offering Apropos Multi-Channel Interaction Management Suite, prioritizing customer interactions according to their business value.

"Apropos delivers superior customer, agent and management-level support in the contact center, the perfect complement to our extensive footprint in delivering automated service desk technology," said Mark Krieger, president of UniPress Software. "As more companies adopt a multi-channel strategy for providing support to their customers, our partnership with Apropos will provide these organizations with a unifying solution for managing all inbound and outbound communications."

The release states that UniPress Software's FootPrints customers will also benefit from Apropos' reporting and monitoring capabilities, which offer real-time insights into agent performance. Apropos provides service desk supervisors with the ability to analyze individual metrics such as call handling times, hold times, and number of calls taken.

"UniPress provides a comprehensive service desk toolset that is quick to deploy and delivers a lower total cost of ownership," said David McCrabb, president and CEO of Apropos Technology. "This partnership will not only benefit help desks, call centers, and customer support centers looking to enhance the overall customer experience, but will also provide a foundation for service desk managers to analyze agent performance and make business-critical decisions in real time."

Michelle Pasquerello is Online Channels Editor for TMCnet.