UniPress Software, Inc. has achieved record growth for its FootPrints product line in 2004. Overall, the company achieved over 40% growth during the twelve-month period ending in December 2004, exceeding its average growth of 25-27% over the previous four years.

The companys growth reflects FootPrints ability to fill the void that existed within the mid-market for a fully web-based service and support system that is easy-to-use and administer, comprehensive, fast to implement, and extremely customizable requiring no programming, consulting, or training. In 2004, UniPress bolstered its FootPrints offerings and its representation in the market with expanded integrations and partnerships, additional service and training options, its inaugural users conference, and expanded channel development efforts resulting in the launch of The FootPrints North American Reseller Advantage Program and additional distributors throughout Europe. FootPrints also achieved ITIL-compatibility for service and support, as certified by Pink Elephant's Pink Verify program.

Most customers who chose FootPrints solutions last year were focused on cost management, converting their manual service desks to web-based support automation and workflow-driven solutions, providing self-service online, and incorporating industry best practices - including ITIL service management standards, said Debbie Ingram, Director of Marketing at UniPress Software. New FootPrints customers also seemed to come from two distinct camps; those that converted from their use of other service and support tools in the market, and those that implemented a centralized service desk automation solution for the first time. We also saw an increased interest and expanded sales for the hosted version of our FootPrints technology in 2004.

UniPress 2004 growth was driven by increased customer adoption of FootPrints solutions for help desk automation, customer support center automation (or both) in a variety of industries. New customers include Wells Fargo Bank, The Home Depot-at Home Services, Hunter Fans, The New York Public Library System, The University of Alabama at Birmingham (UAB), ConAgra Foods Retail Products, Southern New Hampshire Medical Center, Home Trust Bank, INVISION, Inc., Nordic Superconductor Technologies, the State of Maine, Webmedx, Inc., Purdue University West Lafayette, The US Department of Commerce, Farmers Insurance Group FCU, and Silicon Image.

UniPress witnessed more extensive multi-site FootPrints implementations within large companies last year - notably a leading global airline and one of the worlds largest parcel delivery services - as well as increased adoption of FootPrints within strategic vertical markets, including the federal government sector, higher education market, and healthcare industry. The FootPrints product line is now widely used by companies in many industries within the United States and Canada, and it is distributed throughout Europe, Japan, Mexico, Latin America, China, Hong Kong, Australia, New Zealand, and South Africa through a network of strategic partners.

In 2004, we strengthened our position among existing FootPrints customers while surpassing the expectations of our new ones, said Mark Krieger, President of UniPress Software. This dual-success quotient, combined with strategic sales and technology partnerships, helped UniPress emerge in 2004 as the leading provider of web-based help desk and customer support solutions to the mid-market.

FootPrints technology is available in four versions, including FootPrints, FootPrints for eService, FootPrints for Exchange, and the FootPrints Hosting Service. The product line also includes numerous integrated capabilities that enable organizations to meet their specific operational needs and leverage existing investments in software and IT infrastructure. For the help desk and IT support automation market, capabilities include IT asset management, network security and monitoring, live eSupport, dynamic links to LDAP-based corporate address books, and many more. For the customer support/eService automation market, capabilities include live eSupport, telephony integration, dynamic links to SQL-based corporate databases, and integration with sales automation.