nexogy Announces SMS Enhancements

Text messaging is all the rage these days. Both millennial and baby boomer a like are embracing SMS. Sometimes, it’s an SMS that makes all the difference in a job well done, in customer service it can enhance engagement rates and satisfaction while in business it keeps team members on the same page.

nexogy announced an SMS enhancement to its business VoIP offering, making it now possible for customers to text message a business toll free number or landline.

The SMS capabilities come as a result of a proprietary integration to and from SMS providers promising customers exceptional quality over the nexogy SMS gateway.

Another addition to the nexogy armory is offering SMS capability in the call center, so customer service operations can leverage an “instant message-style” experience via desktop application. This will drive improved resolution rates and an elevated customer experience.

"This will allow our customers to send and receive business text messages from/to any other mobile device or SMS capable phone number. Our customers' existing DIDs or phone number can be used to communicate via text just as you would to and from any mobile phone," said Carlos Lahrssen President and CEO.

Savvy VoIP providers are pushing to meet the demands of the modern organization. Omnichannel is no longer optional, and companies must engage customers where and how customers choose to engage.

What role does SMS play in your business?

Edited by Maurice Nagle