Business VoIP Featured Article

Midwest Energy and Communications Selects Alianza Cloud Voice Platform

October 06, 2017

By Mandi Nowitz, Web Editor

VoIP is a great solution for many businesses as it reduces costs by not having to pay for a carrier, regardless of distance and can be carried via public internet. That is why Michigan-based Midwest Energy and Communications (MEC) selected Alianza, Inc. for its Cloud Voice Platform. Alianza will now implement its next-gen FTTH VoIP solution for MEC.

“Our mission is to deliver first-in-class innovations and solutions to rural communities to enrich small-town life. Alianza is a true phone services partner in helping us fulfill that promise to our members,” said Candy Riem, Vice President of Marketing and Member Solutions at MEC.

This is an upgrade, as it is future-proof and more agile as well as quite cost efficient. The dramatic improvements with integration of the Cloud Voice Platform and fiber access elements enhance the offering a great deal. The Cloud Voice Platform will improve service for the more than 35,000 customers in 11 counties that MEC serves.  

Both companies have demonstrated a caring for customers as each have won awards from the Utilities Technology Council (UTC) in 2017. MEC won the UTC APEX Award for acknowledging individuals and those which show extraordinary initiative. Alianza won the UTC Impact Award for Services for its fiber VoIP solution and continued track record of customer success.

“We share Midwest Energy & Communications’ passion for excellent customer experience. We are excited to be a part of their communications portfolio as it continues to grow for the members,” said Justin Cooper, Vice President of Sales and Business Development for Alianza.

This seems to be a promising partnership between MEC and Alianza, improvig the efficiency of its VoIP operations and customer service. 

What VoIP server is your business using?

Edited by Maurice Nagle

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