Business VoIP Featured Article

Nextiva Improves VoIP Calling Platform with Release of NextOS 3.0

March 08, 2017

By Laura Stotler, Business VoIP Contributing Editor

Nextiva, a company that specializes in business VoIP and communications solutions, has announced updates to its calling features and services with the rollout of its NextOS 3.0 beta. The latest release of the NextOS platform is designed to simplify the process of adding users and administrators, make changes and manage billing information and call details.

The platform’s administrator dashboard now enables easy creation of new administrators as well as the ability to grant them access to the billing section through a billing management option. Admins can also manage users more efficiently now, thanks to improved and faster loading times for accounts containing 300 or more users. A new option for Enterprise Admins enables them to only view administrators associated with a specific location when viewing through the manage locations options. An added bonus for administrators is that the number of saved analytics reports is now displayed through the NextOS 3.0 dashboard.

Nextiva has made the process of adding new users easy as well, and accounts may be created individually or through an automated import feature, which allows up to 100 users to be added simultaneously. Admins may also enable specific features for certain users through the dashboard, including call forwarding, recording and more.

Additional updates include the ability to view an invoice through the Account Payment section of the dashboard, which includes all current charges for each user’s upcoming bill. The call history table is now able to be filtered by domestic calls, while dropdowns through the NextOS 3.0 platform have a search filter. And both administrator and user portals now allow alpha-numeric PINs for added safety and protection.

Nextiva has also included a number of bug fixes in the updated platform, and the Call History CSV now displays the same start time as that shown on the page. The company has also made performance improvements to the View All Details page under the Call History section and has resolved issues associated with saving greetings for Call Groups.

Other noteworthy fixes include matching of call counts, view details and CSV when viewing the Call History table and selecting get calls. And the user’s last name field has also been updated and may contain up to 30 characters. Finally, administrators that do not have licensing permissions may no longer edit the Licensing page.

Edited by Maurice Nagle

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