Pivotal Data Partners With Polycom for Hosted and Business VoIP

The global Voice over Internet Protocol (VoIP) services market is expanding at almost double digit rates as developing countries around the world deploy IP telephony. This is being driven by investments in network infrastructure, which is allowing service providers to offer business VoIP, hosted IP PBX, contact center services and more. In awarding Pivotal Data its Platinum Partner Status for Polycom’s Hosted Voice Program, Polycom is recognizing the growth that is taking place in South Africa in IP communications. The Platinum Partner Status is the highest accreditation in Polycom’s Hosted Voice partner program.

Pivotal Data provides technology solutions, data analytics and business management, and with the support of Interactive Intelligence offers fully hosted VoIP communication and contact center solutions.

According to Johan Moolman, CEO of Pivotal Data, the expertise his company brings to the Polycom service portfolio is one of the reasons it received accreditation.

He goes on to say, “Platinum status indicates that Pivotal Data has made, and will continue to make, the investments in its technical expertise and go-to-market capabilities required to address the complex and ever-changing Hosted Voice needs of today’s customers. Pivotal Data selected the Polycom range of IP phones as the handset of choice for our Hosted IP PBX and Contact Centre offerings since the platform integrates seamlessly with a variety of Polycom VVX Business Media Phones,” said Moolman.

The Polycom VVX Business Media Phones are a family of business VoIP phones that provide unified voice and video communications for executives and staff as well as call attendants for organizations of all sizes. They are designed to deliver quality audio and video technology with a user interface that simplifies the way users communicate to improve productivity and business workflows.

The media features have advanced application capabilities for sharing content during audio and video conferences. It can also be used for hosted or on premises IP PBX and SIP or H.323 video systems without expensive IT support costs. And according to Polycom, the phones can be customized with APIs for third-party applications in horizontal and vertical markets so CSPs can provide specialized services for their customers.

A recent report by Transparency Market Research (TMR) revealed the hosted voice market is growing at a compound annual growth rate of 9.7 percent from 2014 to 2020, with a value of $136.76 billion by the end of the forecast period. As more developing countries continue to make the necessary investments in their infrastructure, the number of business VoIP customers will grow even more.

Edited by Alicia Young