Business VoIP Takes Care of the Health Insurance Industry

There are fairly good odds that at some point, you have called into your health insurance company for a specific reason, whether it’s to contest a claim or find out about covered expenses, only to get stuck in menu hell, realizing you have pressed ‘0’ no less than 250 times, and ended up throwing the phone down more frustrated than you did before you even made the call. While it’s an unfortunately likely scenario, it doesn’t have to be that way. Insurance companies, take note: business VoIP can save both you and your customers quite a few headaches.

Of course, before the call happens, insurance carriers can do a lot of good by offering information ahead of time. According to the business VoIP folks over at Nextiva, it’s as simple as making information available on your website. Customers today don’t mind a little self service, especially if it means avoiding a long phone call. By providing information customers can use, information that isn’t vague and can help with issues that are not specific to a claim, then you’ll decrease your call volume significantly.

One really great point Nextiva makes is that insurance companies all too often have one number, which means customers will get stuck in the aforementioned menu hell. Perhaps utilizing a business VoIP system that allows organizations to have more than one number without spending a fortune on communications costs means customers can call the right number without having to press their way through to a wrong agent, only having to hang up and call back. There should be several methods of ways customers can get in touch, and it shouldn’t just be a lone 800 number.

Health insurance carriers can learn a thing or two about business VoIP systems. VoIP systems also come with a bevy of customizable features that you won’t find in a traditional system. Features like find me/follow me routing, voicemail to e-mail transcription, call screening, auto attendant, conferencing and click to call increase productivity while making communications overall more efficient. This can help customers reach the right person and keep agents productive.

Business VoIP has not only changed the way that companies communicate by making it cheaper, more comprehensive, and more inclusive, it’s also still a work in progress. As telecommunications become more refined, perfected and evolved, so too, does business VoIP. With new innovations taking place all of the time, VoIP has been a true constant, keeping communications costs and processes streamlined and efficient, and in the health insurance industry, that can make all the difference.