Business VoIP Featured Article

Voicemail-to-Email Can Help Businesses Improve Communication

May 16, 2014

By Michelle Amodio, Business VoIP Contributor

Voicemail has come a long way since its early days, then known as simply a message, captured only by what we knew as answering machines. In 1971, the first commercially available answering machine weighed 10 pounds and recorded calls on reel-to-tape. Back then it seemed to make life easier, but by today’s standards, that’s more trouble than it’s worth.

Thanks to business VoIP, we can use the power of the Internet to receive messages electronically. While the principle is the same as an answering machine, there are no complicated tapes to use, nor do we have to rewind, fast-forward or use complicated machinery when we’re simply unavailable or have missed a call. And what voicemail has simplified for the answering machine, voicemail-to-email has simplified for getting messages faster, better and more efficiently.

According to Nextiva, sometimes a voicemail can be unintelligible, and trying to retrieve pertinent information might pose as a complication. With voicemail-to-email, the message is sent directly to your inbox where you can hear it as an audio file on your computer.

Businesses that use voicemail-to-email service have a better advantage than the average voicemail user, as all messages are sent to the recipient in the form of an mp3 file, which arrives at their designated email inbox. The file can then be saved to the individual’s desktop or other folder on their hard drive, which ensures that the voicemail will be stored indefinitely, even if the phone courier or voicemail service provider deletes older messages from their system.

Employees can prioritize client follow-up right in their inboxes, making organization easier than traditional voicemail. It's convenient to have client calls and voicemail in an inbox side-by-side with email.

With business VoIP, voicemail-to-email means that it doesn't matter whether workers are operating at home, are just away from their desk, or taking a well-earned break. Business VoIP allows staff to access inboxes from anywhere by simply logging into their email.

This means they can react quickly, hear the recording and take any necessary action without having to wait until the next day when they are back in the office. It is also possible to receive the actual voicemail message as an email attachment through smartphones, computers and tablets and save it for later to review.  

Often the usual voicemail features of traditional phone lines don't cut it when it comes to providing for the needs of a modern day business. Business VoIP and its voicemail-to-email features mean everyone stays on task. 

Edited by Alisen Downey

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