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Business VoIP Feature Article


February 27, 2013
Law Office Sees Great Success Through Implementing VoIP into Business Operations
Business VoIP
By Jamie Epstein, TMCnet Web Editor
 

VoIP is now being used by businesses throughout nearly every vertical, as a cost-effective option to stay better connected with a growing customer base that may be located all over the globe. The next-generation platform enhances communication and collaboration significantly, powering key capabilities such as an auto attendant, call forwarding, call manager dashboard, simultaneous ringing and unified messaging.

Law firms in particular are now increasingly turning to VoIP to allow attorneys to be more productive while on-the-go and at anytime, as long as they have a reliable Internet connection in place.

One of the latest law organizations to turn to this robust suite is Joshua S. Davidson, a Phoenix, Ariz.-based office that after realizing its landline connection wasn’t helping it to accomplish any of its company-related goals, began to leverage Nextiva’s NextOS technology would enable the business to raise their employee’s level of efficiency higher than ever seen previously.

According to Joshua Davidson, “I’ve tried working with different landline companies and gradually transitioned to voice over Internet protocol (VoIP). I am currently working with Nextiva and couldn’t be happier. The customer service that Nextiva provides I think is truly one of its greatest assets. It provides numerous ways to reach out that range from having any technological problems to wanting to expand my service and if I had some questions for the sales department. I find that if I submit a request through e-mail or there will be other occasions when I want to call in and frankly it’s very refreshing to be able to speak with a live person rather than have to leave a message and wait for a phone call that always seems to take too long to get back to me.”

In fact, when communicating with both potential and existing customers, Nextiva strives to go above and beyond what most customers have become accustomed to, as the company makes it a focus to take the time to assist users and help them to better use the system.

The business VoIP provider’s approach is proactive rather than reactive, and customers are continuously kept in the loop, helping to form lasting relationships.

Amazing service starts internally with people that work at Nextiva, with the company searching high and low for qualified employees that are smart and fit the overall culture.

Davidson added, “The simultaneous ring features in particular enables me to have my cell phone and office phone and even a third or fourth phone ring at the same time. I’ve encountered many instances where because of that feature I’ve been able to intercept a call and respond immediately to a matter than may have otherwise taken much longer than what would have appropriate under the circumstances. Call quality is very important to the operations of my law practice and having a reliable phone service that not only is something I know is going to be there but provides a quality connection is essential; it’s the way my clients reach out to me and the way I am able to do business on their behalf.”




Edited by Braden Becker

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