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Business VoIP Feature Article


February 26, 2013
Making the Business Case for Mobile VoIP
Business VoIP
By Susan J. Campbell, TMCnet Contributing Editor
 

The business case designed to argue in favor of implementing VoIP within the corporate environment generally focuses on the lower costs associated with long-distance communications, the flexibility of converged networks and the simplicity of integrating voice and data applications. As mobility is increasingly an important part of the enterprise space, VoIP is now playing an important role in this trend. 


As captured in this Nextiva blog post, companies are becoming more mobile to sustain a competitive advantage. Business VoIP is touted as a key tool that enables the small business to better compete with a large firm. When that flexibility in communication is extended to employees in the field, the always-on approach to quality customer interactions improves the value of the brand and the overall satisfaction of the customer base.  

Let’s consider the benefits generally highlighted when decided whether or not to implement VoIP into a business and how they apply to extending mobility for the small business:

  • Complete Flexibility – Mobility allows employees to work when and where the client demands. When VoIP is extended in support of the mobile employee, he or she can access corporate numbers, voicemail and all calling functionality from a mobile device, regardless of location. At the same time, the employee also has instant access to applications on the network that allow for the seamless completion of any work-related task.
  • Cost Benefits – The cost benefits associated with VoIP in the office are clear, yet mobile VoIP is still new for a number of organizations. Carriers have been slow to allow for the use on their devices, but new data access removes many of the barriers that once existed. Now, calls can be completed over the Internet using the mobile data connection to reduce the overall phone bill by as much as 85 percent.
  • Employee Collaboration – When employees are constantly on-the-go, it can be difficult to interact with other key players in the organization. Mobile VoIP allows for seamless integration with calendars, video conferencing, IP telephony and more to facilitate collaboration regardless of location or time.
  • BYOD – The Bring Your Own Device phenomenon is gaining ground as companies recognize the value in allowing employees a choice in the selection of their mobile device. By extending VoIP capabilities to the personally-owned devices, the corporation still controls cost, network access and capabilities, while enabling better mobility.

Nextiva offers hosted business VoIP plans that can meet the needs of the small business or the large corporation. Plans include features such as unlimited calling and faxing, local and toll-free numbers, service without contracts, U.S.-based support and more than 100 business-ready features. Plus, the business VoIP provider will work alongside an organization to determine the best plan to suit their individual mobile needs.

As mobility is now demanded by today’s global market, companies seeking to perform must be able to adopt the technologies necessary to support this level of flexibility. Considering the benefits business VoIP can provide, it’s worth taking a closer look.




Edited by Jamie Epstein

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