The growing popularity of business VoIP and unified communications (UC) among enterprises have created some unique challenges, as operations teams struggle to manage the increased workload of managing real-time communications.
Traditional communications management tools often do not meet the requirements of business VoIP and UC as they do not have enough intelligence about the operational issues they must address.
To help organizations address the challenges associated with managing business VoIP and UC communications, Tone Software (News - Alert) Corporation, a provider of voice quality, network monitoring and management software for converged telecommunications and IT infrastructures, released the newest version of its ReliaTel Management Solution 4.0.
ReliaTel 4.0 offers intelligent information specific to the device and the issues that affect the network. It streamlines the workflow of how technical teams anticipate, diagnose and resolve quality and performance issues.
The new ReliaTel VoIP and UC management solution comes with advanced performance dashboards, extended AccessPlus remote access, prioritized traceroute, alarms blacklist, and agentless Windows Server monitoring.
"The expanded functionalities provided by ReliaTel 4.0 are the direct result of what voice and network teams have stated they urgently need," said Amit Kapoor, director of strategic technology for Tone Software, in a statement.
"The release is specifically designed to help enterprises, MSPs and integrators gain deeper visibility and early insight into service-impacting issues, while providing the operations intelligence teams requires to manage complex converged business VoIP and UC environments -- all without breaking the bank in the process,” Kapoor added.
Designed for today’s managed service providers (MSPs), integrators and enterprises, the new 4.0 release optimizes operations while facilitating management views, which helps boost operational efficiency, lowers costs, and improves the ROI on business VoIP and unified communications (UC) investments.
Additionally, the solution addresses important operational inefficiencies including the numerous "screens" required to identify and address issues and the processes required to troubleshoot the affected network.
Telecom costs account for 10 percent of the typical IT fixed expense budget, according to industry repots. With a robust business VoIP system in place, you can reduce these expenses significantly. Business VoIP systems also help users easily migrate a hardware-based telephony infrastructure to the cost-effective cloud.
Edited by Jamie Epstein