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Business VoIP Feature Article


October 11, 2011
Three Crucial Reasons for Implementing Business VoIP Systems
Business VoIP
By Jamie Epstein, TMCnet Web Editor
 

Small and medium-size businesses all over the country are looking for cost effective ways to communicate with their customers but they need not look any further than a business VoIP phone system to meet all of the increasing demands of any organization.

How exactly can business VoIP be useful for businesses? Well, besides increased functionality and better performance than a typical landline can offer, VoIP can provide three key advantages that will help companies to gain a competitive edge.

First, when implementing a business VoIP phone system you can completely eliminate phone switches, reveals Mashable.com. In previous years, it was necessary to have a phone switch in order to run a business over a traditional phone system which equates to multiple phone lines and hardware that need to be housed somewhere. In addition, a technical support person was needed to manage all the company’s phone lines, and to fix the switch or support hardware if they began to work irregularly.

However with business VoIP, the system is actually the phone switch. The provider’s network has the ability to provide voice data over the Internet and ends the need for additional equipment all together.

Secondly, VoIP leads to an elevated level of remote customer support. As a majority of traditional office phone lines tend to be very old, it can be extremely complicated for customers looking to utilize interfaces, and for businesses to help meet employees their increasing demands if they happen to change. With a business VoIP vendors such as Nextiva, these obstacles are eliminated as the system the company powers are innovative and web-based. Also, business VoIP providers have the ability to offer not only web-based customer support, but over-the-phone help as well, according to the article. This can take the place of situations in which an IT professional was formerly needed, as well as dramatically reduce delays in problem-solving.

Third, business VoIP systems make everything easier for employees. Although several functions are offered through regular telecom providers, in most situations it can an arduous task for employees to actually find out how each function works. VoIP technology is seamlessly integrated into systems that employees are already using including the web and mobile devices, so ensuring that portals can be personalized according to exactly what your business needs allows for a much easier to use interface.

As you can see, business VoIP systems can address all of a specific organization’s needs that will help to enhance productivity along the way.


Jamie Epstein is a TMCnet Web Editor. Previously she interned at News 12 Long Island as a reporter's assistant. After working as an administrative assistant for a year, she joined TMC (News - Alert) as a Web editor for TMCnet. Jamie grew up on the North Shore of Long Island and holds a bachelor's degree in mass communication with a concentration in broadcasting from Five Towns College. To read more of her articles, please visit her columnist page.

Edited by Carrie Schmelkin

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