Inflow Communications, a Portland, Oregon-based unified communications company, recently installed an enterprise-class, ShoreTel (News - Alert) business VoIP phone system at the Mt. Bachelor Ski Resort.
Officials with Inflow Communications said that the company installed not one but two ShoreTel unified communications systems (one located at the administrative office in Bend, Oregon and the other at the resort on the mountain), connecting the two sites via a microwave radio. All calls enter the system via two PRI voice connections at the office in Bend.
Company officials said that since most of the resort's guest services personnel are located at the admin office, Inflow equipped these users with ShoreTel Agent Call Communicator Licenses, which provides the ability to see review calls in queue that have been on hold for the longest time, as well as their position and statuses of all the users across the organization.
According to the release, Mt. Bachelor IT staff working in conjunction with Inflow installed ShoreTel ShoreGear Voice Switches in three base stations on the mountain, with these stations being connected to each other via a gigabit fiber optic network.
The ShoreGear switches register business VoIP phones throughout the network and connect the analog phones and devices located at the ski lifts. The network is designed so that if any of the switches become unavailable for any reason, the phone registered to that switch will automatically move to one of the other two switches.
Back in June, TMCnet reported that Inflow Communications recently completed the deployment of a ShoreTel business phone system at another ski resort, this one being Mt. Hood Meadows. In a release, Inflow clarified that the project involved replacing the outdated Toshiba (News - Alert) phone system with an advanced business VoIP system that boasts various innovative features.
The current deployment of the ShoreTel Unified Communication System is expected to solve many communication problems that the resort has continually been facing, while improving cost savings and implementing a better routing system.
Anil Sharma is a contributing editor for TMCnet. To read more of his articles, please visit his columnist page.
Edited by Jamie Epstein