Company Name, Phone & E-mail or Web Address

Type of Teleservices

Areas of Specialization

% Increase

1. Transcom* - Carmel, IN 317-571-3600 [email protected]

B-to-B 10%, B-to-C 90%; Outbound 88%, Inbound 12%

Communications, Utilities, Mortgage Lending

340.06%

2. Intek Information, Inc. - Denver, CO 303-357-3000 [email protected]

B-to-B 45%, B-to-C 55%; Outbound 50%, Inbound 50%

Financial Services, Telecommunications, High-Tech

326.42%

3. Unitel Corp. - McLean, VA 800-425-0000 [email protected]

B-to-B 50%, B-to-C 50%; Outbound 35%, Inbound 65%

Energy Services, Telecommunications, Customer Service

151.45%

4. Telemarketing Concepts, Inc. - Yorktown Heights, NY 914-245-0701 [email protected]

B-to-B 65%, B-to-C 35%; Outbound 95%, Inbound 5%

B-to-B for Office Equipment, Consumer Cross-Sell, New Consumer Acquisition

91.67%

5. Sprint TELECENTERs Inc. - Maitland, FL 800-767-2858 [email protected]

B-to-B 30%, B-to-C 70%; Outbound 80%, Inbound 20%

Telecommunications, Financial Services, Catalog

88.80%

6. Interactive Teleservices Corp.* - Lincoln, NE 800-856-6768 [email protected]

B-to-B 30%, B-to-C 70%; Outbound 90%, Inbound 10%

Financial Services, Telecommunications/Utility, Publishing

74.41%

7. Business Response, Inc. - St. Louis, MO 800-920-6565 [email protected]

B-to-B 40%, B-to-C 60%; Outbound 64%, Inbound 36%

Telecommunications, Banking/Financial Services, Consumer Products

71.58%

8. Teleperformance USA - Salt Lake City, UT 801-359-6843 [email protected]

B-to-B 20%, B-to-C 80%; Outbound 70%, Inbound 30%

Membership Services, Telecommunications, Banking/Financial Services

67.37%

9. Access Direct Telemarketing, Inc. - Cedar Rapids, IA 800-892-8276 [email protected]

B-to-B 40%, B-to-C 60%; Outbound 90%, Inbound 10%

Credit Cards, Insurance, Affinity Groups

65.53%

10. Telerx* - Horsham, PA 800-2TELERX [email protected]

B-to-B 20%, B-to-C 80%; Outbound 20%, Inbound 80%

Customer Service/Consumer Affairs, Pharmaceutical Marketing, Publishing

56.51%

11. Atlantic, Lucent Technologies* - Brandon, FL 813-655-2467 [email protected]

B-to-B 100%; Outbound 80%, Inbound 20%

Telecom Equipment/Services, Service/Warranty Agreements, High-Tech

50.45%

12. Harte-Hanks Direct Marketing - Austin, TX 800-456-9748 [email protected]

B-to-B 50%, B-to-C 50%; Outbound 75%, Inbound 25%

Credit Cards, High-Tech, Financial Services

42.97%

13. Young America Corp. - Young America, MN 612-467-1100 [email protected]

B-to-B 10%, B-to-C 90%; Outbound 10%, Inbound 90%

Direct Marketing, Consumer Package Goods, Electronics

41.28%

14. King TeleServices - New York, NY 212-493-6954 [email protected]

B-to-B 40%, B-to-C 60%; Outbound 75%, Inbound 25%

Financial Services, Telecommunications, Publishing

35.59%

15. Dakotah Direct, Inc. - Spokane, WA 509-789-4500 [email protected]

B-to-B 15%, B-to-C 85%; Outbound 90%, Inbound 10%

Insurance, Telecommunications, Financial Services

34.29%