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April 19, 2004
 Spanlink:
Contact Center Player Moves To IP Telephony
Spanlink recently moved into IP telephony and have further partnered with
Cisco and have tailored applications to take full advantage of VoIP in the
contact center.
More...
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Sponsored By:
Concerto Software
Is C3 the latest technology in golf for increased distance and greater accuracy? Or is C3 a higher level of customer care for increased
contact center productivity and enhanced revenue?
To learn more about C3 and how to improve your performance, click
here:
http://www.concerto.com/www/c3_offer.php
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Kanisa Ships Version 5.5 of Market
Leading Suite of Knowledge-Empowered Customer Service Applications
Kanisa Inc., a provider of knowledge-empowered
customer service applications, announced the general availability of
Kanisa5.5, the companys enhanced application suite for automating the
service resolution process across all channels. Unveiled at the Help Desk
Institute conference in Orlando, Florida, Kanisa5.5 uses next generation
knowledge management technology to improve service delivery in contact
centers and on self-service websites.
More...
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ComponentOne and KnowledgeBroker Join
Forces to Offer an Integrated Self-Service Help Desk Solution
ComponentOne announced a partnership with
KnowledgeBroker (KBI) to offer an integrated Self-Service help desk
solution. This partnership will enable Help Desks to implement a complete
Self-Service solution with a robust knowledgebase containing reference to
a variety of IT and related technologies in days, rather than weeks or
months.
More...
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New Empirix Service Benchmarks
Contact Center Performance from Customers' Perspective
Empirix, the leading
provider of integrated test and monitoring solutions for Web, voice and
network applications, today launched a new service that helps companies
benchmark the performance of automated systems in their contact centers.
Called Empirix Baseline(SM), the service provides quantitative, objective
data that can be used to formulate goals for upcoming technology rollouts
or service-level agreements, measure results of recently deployed
technology, or simply to assess performance against industry norms.
More... _________________________________________________
Rockwell FirstPoint Contact Implements
salesforce.com Across Five Continents in Two Weeks
Salesforce.com, the global leader in on demand customer
relationship management (CRM) services, today announced that Rockwell
FirstPoint Contact, a global provider of complete call and contact center
solutions, has implemented salesforce.com Spring '04 to deliver
fully-customized CRM functionality to its worldwide sales organization.
Rockwell FirstPoint Contact rolled out salesforce.com across five
continents in two weeks, including integration with Lotus Notes, and
continues to easily adapt the market-leading CRM service to its unique
core data capture and analysis requirements.
More...
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PRIMUS Telecommunications Acquires an
Internet Service Provider in Canada
PRIMUS Telecommunications
Group, Incorporated (Nasdaq:PRTL)(PRIMUS), a global telecommunications
service provider offering an integrated portfolio of voice, Internet,
voice over Internet protocol (VOIP), data and hosting services, announced
today that PRIMUS Telecommunications Canada, Inc. (PRIMUS Canada), its
wholly owned subsidiary in Canada, acquired Magma Communications Ltd
(Magma), a leading provider of Internet solutions to corporate, government
and residential customers in Toronto, Ottawa and Montreal. Magma's product
offerings include Web hosting, server co-location and managed services
(system administration and security), and Internet access. PRIMUS Canada
will acquire 100% of the issued stock of Magma for a total consideration
of approximately C$16 million, half of which will be payable from
available cash and the balance in shares of Common Stock of PRIMUS.
More...
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Plantronics Taps Hire.com to Deliver
Top Quality Candidates
Hire.com announced that Plantronics, a
market leader in lightweight communications headsets, has taken its
enterprise recruiting strategy to the next level by leveraging
HireEnterprise to bolster the company's staffing and online screening
processes. The Santa Cruz-based company is reducing the amount of time
recruiters spend with candidates by approximately 70 percent through
Hire.com's effective online screening capabilities, which enable HR staff
to spend more time focusing on top quality candidates.
More...
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