Contact Center Solutions Featured Article

Software-as-a-Service CRM provider CRM ASP announced the availability of Vonage VoIP services fully integrated in the CRM platform. Available immediately, Vonage integration brings small businesses full integration with Free CRM and CRM ASP licensed products, providing one-click calling and automating phone dialing and outbound sales campaigns with Vonage. CRM ASP provides CRM solutions to over 75,000 companies and 90,000 subscribers.

 

The announcement means that businesses can realize cost savings and reduce complexity by taking advantage of Vonage VoIP services integrated within the FreeCRM.com product. According to the company, FreeCRM.com was the first on-demand CRM product to integrate the Skype calling platform and is now the first to integrate Vonage VoIP services directly within the CRM system.

 

“The new generation of SaaS companies, like CRM ASP and FreeCRM.com, is ushering in the new era of integrated telecommunications and software,” said Eric Stone, CEO of CRM ASP, Inc., parent company to FreeCRM.com. “Now, SMBs have access to a fully integrated VoIP system in Vonage, providing tremendous cost savings for inbound and outbound call automation. The opportunity for small and medium-sized businesses to take advantage of tremendous cost savings with Vonage VoIP services coupled with our Web-based, on-demand CRM platform is a winning combination.”

 

With unlimited data storage and XML data integration, Microsoft Outlook integration, Palm, BlackBerry and Pocket PC support, and Vonage VoIP integration, FreeCRM.com may be considered an alternative to Salesforce.com and other CRM products with Web-based solutions or on-premises licensing options, according to CRM ASP. With an easy migration path from GoldMine, ACT, Salesforce, and SugarCRM, the product is a low-cost alternative and provides a flexible upgrade path or on-premises, licensed software solutions.