Getting up and running quickly with VHT Callback cloud

Wednesday, December 14, 2016
2:00 PM ET / 11:00 AM PT

VHT has been a trusted leader in the customer experience space. For the past 20 years, enterprises have been deploying VHT’s award winning callback solution to alleviate hold times and improve overall customer satisfaction and loyalty. But did you know that VHT also offers its solution in the cloud, saving your business time, effort and cost while taking full advantage of the capabilities and benefits VHT callback has to offer?

Alain Mowad, Director to Product Management, Cloud Platform will present the advantages of VHT’s cloud option by demonstrating how easy it is to set up and enable callback in the cloud, allowing your business to quickly capitalize on its benefits.

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Alain Mowad, Director of Product Management Virtual Hold Technology

Alain Mowad is a product management leader with over 15 years of product management experience. In his current role as Director of Product Management, Cloud Platform at VHT, Alain is leading the development of VHT's Cloud Callback solution as well as other cloud applications. Previously, Alain held the position of Senior Director, Product Management at Echopass (acquired by Genesys), where he was in charge of Echopass' SaaS contact center and communications platform. Prior to that, Alain has held senior product management and product advocate roles at Five9, Ribbit/BT, Polycom and Genesys.


Stefania Viscusi, Editor,

Stefania Viscusi is an established writer and avid reader. She is a 2005 graduate of Albertus Magnus College, Magna Cum Laude. She currently holds a Bachelor's degree in English and a Bachelor's degree in Communications. Stefania has had four of her poems published by "Breakwater" (an Albertus-run literary magazine) and completed a successful internship with the Connecticut Trust for Historic Preservation as a Public Relations Specialist.