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Delivering Better Experiences with VHT Cloud

Tuesday, October 11, 2016
12:00 PM ET / 9:00 AM PT

User experience and outcome applications such as VHT Callback and Navigator are increasingly becoming mission critical. They are proven to drastically improve Net Promoter Scores while at the same time improving operational efficiency for both large enterprises as well as for small to medium sized businesses. At the same time, businesses both large and small are turning to the flexibility offered by the cloud to consume these applications.

Find out how VHT Cloud can enable your business to rapidly and cost-effectively deploy VHT's award winning applications.

Sponsored by:



Alain Mowad, Director of Product Management Virtual Hold Technology

Alain Mowad is a product management leader with over 15 years of product management experience. In his current role as Director of Product Management, Cloud Platform at VHT, Alain is leading the development of VHT's Cloud Callback solution as well as other cloud applications. Previously, Alain held the position of Senior Director, Product Management at Echopass (acquired by Genesys), where he was in charge of Echopass' SaaS contact center and communications platform. Prior to that, Alain has held senior product management and product advocate roles at Five9, Ribbit/BT, Polycom and Genesys.


Stefania Viscusi, Editor,

Stefania Viscusi is an established writer and avid reader. She is a 2005 graduate of Albertus Magnus College, Magna Cum Laude. She currently holds a Bachelor's degree in English and a Bachelor's degree in Communications. Stefania has had four of her poems published by “Breakwater” (an Albertus-run literary magazine) and completed a successful internship with the Connecticut Trust for Historic Preservation as a Public Relations Specialist.

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