Webinars - Featured Articles

July 27, 2011

Webinar - TMC and TeleTech Present a Webinar on Creating a Better Customer Experience with At-Home Associates


NORWALK, CT (July, 27 2011) -- TMC, a global, integrated media company helping clients build communities in print, in person and online, and TeleTech announced today a Webinar event, “Creating a Better Customer Experience with  At-Home Associates“ live on Thursday, August 4, 2011 at 2:00 PM EDT/11:00 AM PDT.




This complimentary Webinar, sponsored by TeleTech (News - Alert), will examine how you can maintain operational efficiency while achieving a higher level of customer satisfaction with an at-home workforce.

In today’s multichannel environment, providing a truly exceptional customer experience is a constant challenge. Learn how Listen in as at-home industry leader, P.J. Weyforth-Drummond, shares how TeleTech’s proprietary blend of people, process, and technology creates the perfect at-home program. In this interesting and informative webinar, you will learn how to launch a successful at-home program, increase CSAT and Net Promoter scores, and reduce associate speed to proficiency rates.

This Webinar will review:

  • Five key drivers to accelerate C-Sat and life time customer value with at-home programs
  • Secrets of how at-home associates provide a better customer experience
  • Tips to control costs while keeping your contact center resources in the U.S.
  • Four pillars of building a successful blended at-home and traditional center program
  • Why a global technology platform and security matter

This Webinar is recommended for:

  • Decision makers responsible for a company’s Customer Experience Management strategy
  • Companies looking to retain onshore operations while controlling costs
  • Companies who experience extreme seasonal volatility or are concerned about maintaining operations during a potential disaster

Presenters:
P.J. Weyforth-Drummond, Senior Vice President, TeleTech@Home Operations
Charles E. Hutton, Vice President, TeleTech@Home Business Development

Moderator:
Carrie Schmelkin, TMC (News - Alert) Web Editor

Register now for “Creating a Better Customer Experience with At-Home Associates“ live on Thursday, August 4, 2011 at 2:00 PM EDT/11:00 AM PDT.

“TMCnet Webinars are a tremendous resource and an excellent way to provide training on highly relevant topics, and the fact that it is offered at no-cost to attendees is a huge benefit for companies as a way to educate employees without the travel expense” said Rich Tehrani, TMC CEO. “Webinars are also a great way to introduce vendors to possible customers in a mutually beneficial and informative manner that often leads to productive relationships.”

For more information, please visit www.tmcnet.com.

About TMCnet Webinars

TMCnet Webinars feature live, interactive presentations covering relevant topics, presented by top industry executives. Attendees watch and listen to the presentation as it happens over their computer, and have the opportunity to submit questions to the speaker(s) in real-time. The TMC Webinar program typically attracts 300 to 500 registrants per event.   

TMCnet Webinars are archived and available On-Demand for up to 18 months.

Companies interested in sponsoring their own Webinar event can contact Anthony Graffeo at 203-852-6800 x174 or by email at agraffeo@tmcnet.com.

For more information about TMCnet Webinars, please visit www.tmcnet.com/webinars.

About TeleTech

Since 1982, TeleTech has thought and acted outside the traditional boundaries of business. This comes from our belief that every challenge brings new opportunities; we're driven to identify these possibilities at every turn. Our ability to adapt quickly to global change has helped companies scale their business, better serve their customers, reduce risk, and increase profits along the way.

About TMC

Technology Marketing Corporation (TMC) is a global, integrated media company helping clients build communities in print, in person, and online. TMC publishes Customer Interaction Solutions, INTERNET TELEPHONY, Unified Communications, NGN and InfoTECH Spotlight magazines. TMC is the producer of ITEXPO, the world’s leading B2B communications event. TMCnet.com, which is read by two million unique visitors each month, is the leading source of news and articles for the communications and technology industries.  In addition, TMC runs multiple industry events: 4GWE; Smart Grid Summit; M2M Evolution; Cloud Communications Summit; Social CRM Expo; SIP Tutorial; VIPeering; Business Video Expo; CVx; Digium (News - Alert)|Asterisk World; StartupCamp; MSPAlliance MSPWorld and more!  Visit TMC Events for a complete listing and further information. For more information about TMC, visit www.tmcnet.com.

Contact:
Jan Pierret
Marketing Manager
TMC 
203-852-6800 x 228
jpierret@tmcnet.com




Edited by Jennifer Russell