Webinars - Featured Articles

July 14, 2011

Webinar - Customer Experience Management Company TeleTech to Present Webinar about At-Home Programs


In this ever demanding world for stellar customer service, how to provide the best customer experience possible remains a hot-button issue.

Those who want to learn how achieve the highest levels of customer satisfaction with an at-home workforce while simultaneously reaping OPEX (News - Alert) benefits and efficiencies  are encouraged to attend a free webinar event titled “Creating a Better Customer Experience with At-Home Associates,” taking place at 11 a.m. PT/2 p.m. ET Thursday, August 4. The webinar, hosted by customer experience management leader TeleTech (News - Alert), will highlight how TeleTech has honed a stellar at-home program through its team members, technology and processes.




Attendees will learn why at-home programs play an integral part in creating an optimal customer experience management strategy; how at-home associates are able to provide customers with better overall experiences; how at-home programs control costs while keeping your contact center resources onshore; how to create a melded at-home/contact center program; and why having the right underlying global technology platform and security matters.

Everyone from decision makers who are responsible for a company’s customer experience management strategy to companies looking to retain onshore operations while controlling costs to companies who experience extreme seasonal volatility or are concerned about maintaining operations during a potential disaster should attend this upcoming webinar.

Presenters will include P.J. Weyforth-Drummond, senior vice president of TeleTech@Home Operations at TeleTech, and Charles E. Hutton, vice president of TeleTech@Home Business Development at TeleTech.

Weyforth-Drummond, an at-home industry leader, has helped grow the at-home business by working with new and existing clients on the benefits of utilizing an at-home workforce, building at-home support processes, and managing operational performance to exceed customer expectations. Hutton is responsible for growing TeleTech’s client portfolio in collaboration with industry sales executives, leading sales and marketing strategic planning efforts, and acting as the key advisor in formulating business solutions for clients.

Click here to register for the upcoming webinar.


Carrie Schmelkin is a Web Editor for TMCnet. Previously, she worked as Assistant Editor at the New Canaan Advertiser, a 102-year-old weekly newspaper, covering news and enhancing the publication's social media initiatives. Carrie holds a bachelor's degree in journalism and a bachelor's degree in English from the S.I. Newhouse School of Public Communications at Syracuse University. To read more of her articles, please visit her columnist page.