The Customer of the Future: 10 guiding principles for winning tomorrow's business

Friday, December 13, 2019
2:00pm ET | 11:00am PT

Today’s customers demand frictionless, personalized, on-demand experiences from their favorite brands and services. To gain a competitive advantage, companies must embed the customer focus into their products and processes.

Join this webinar with Blake Morgan, Customer Experience Expert as she discusses "The Customer of the Future," and learn:

  • 10 defining strategies to develop a customer-experience-focused company.
  • Guidelines to integrate emerging technologies with effective strategies to combat disconnected processes, silo mentalities, and a lack of buyer's perspective.
  • How to keep up with the demands of the customer of the future.


Blake Morgan
Customer Experience Expert

Max Ball
Director, Product Marketing, Contact Center RingCentral



Erik Linask
Group Editorial Director, TMCnet

Sponsored by: