How to Make Hold Times a Thing of the Past with Digital Customer Engagement


Tuesday, November 12, 2019
2:00pm ET/ 11:00 AM PT

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Losing touch with customers as they wait on hold, closing phone services overnight, and limiting digital communication channels is a service leader’s ultimate enemy. Today, customers move fluidly between businesses that best serve them, across channels that are most convenient to the customer, until their experience doesn’t meet expectations. 

Join this webinar with Brian Solis, Digital Analyst as we discuss:

  • What are the challenges in meeting customers wherever they are online?
  • What does an “effortless” customer experience look like?
  • What is the best way to eliminate that annoying long hold time experience?

Presenters:

Alain Mowad
Product Marketing, Contact Center
BIO

 

Brian Solis
Digital Analyst
Altimeter Group, a Prophet company
BIO

 

MODERATOR:

Erik Linask
Group Editorial Director, TMCnet
BIO

 

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