LIVE WEBINAR
AI-powered Intelligent Customer Engagement


Thursday, September 26, 2019
1:00pm ET | 10:00am PT


Today’s customers manage their personal and now professional lives from the palm of their hands. But many companies still force their customers onto outdated engagement paths. As organizations increasingly turn to artificial intelligence (AI), they are improving the customer experience by learning more about them and anticipating their needs.

Join this webinar with Robin Gareiss, President and Founder of Nemertes Research, to learn five ways to improve CX that leverage AI:

  1. Add more integrated channels to provide contextual and convenient interactions along the entire customer journey
  2. Drive customers to self-service options
  3. Develop a 360-degree view of customers
  4. Revamp the agent experience
  5. Implement technology to deliver personalized customer interactions

Presenter:

Robin Gareiss
President and Founder Nemertes Research
BIO

MODERATOR:

Erik Linask
Group Editorial Director, TMCnet
BIO


Sponsored by: