Having trouble viewing this email? View online.

CSAT stagnant? Improve agent satisfaction!

Thursday, March 19, 2020 - 2:00pm ET | 11:00am PT

What single factor has the most impact on Customer Satisfaction (CSAT)? According to 86% of CX executives in a recent Gartner survey, it’s Agent Experience (AX).

Don’t put your CSAT at risk—start making AX a priority!

Join this session to learn how giving your contact center agents the right tools, skills and focus helps them improve CSAT! Plus, find out how integrating your contact center and Customer Relationship Management (CRM) system improves your agent experience as well as your customer experience. 

What Attendees will learn:

  • How agent satisfaction directly impacts your Customer Satisfaction (CSAT)
  • How to improve agent satisfaction and CSAT simultaneously
  • How contact center and CRM integrations drive both agent satisfaction and CSAT

Who should attend:

  • VP's of either a Contact Center/ Call Center
  • VP of Workforce or Customer Service
  • Director of a Contact/ Call Center
  • Director of Customer Service/ Consumers
  • Director Workforce Management
  • Manager of a Contact/ Call Center
  • Manager of Customer Service/ Consumers
  • Manager Workforce Management


Lisa Hotchkiss
Principal Solutions Marketing, NICE inContact


Maurice Nagle
Web Editor, TMC

Sponsored by:

This email was distributed by: Technology Marketing Corporation, 35 Nutmeg Drive Suite 340, Trumbull, CT 06611. As a valued reader or attendee of TMC's publications and events, you will occasionally receive carefully-screened offers and free product information via email. If you no longer wish to receive this type of email, please go to https://www.tmcnet.com/enews/subs.aspx?eml=[[email]] to adjust your preferences.