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AI: How DSW became a CX leader.

Register now

Join our webinar | June 24, 11am PT / 2pm ET

Automation. Chatbots. Virtual agents. If your contact center is currently researching AI, implementing it, or planning to do so in the future, this webinar is for you. You’ll pick up insights into customer channel adoption – and find out what consumers and competitors really think about AI and its use in contact centers. 

Plus, you’ll get the inside scoop on how DSW successfully added AI – and why it made all the difference.

You’ll learn:  

  • The challenges the retailer faced – and what led them to AI-powered self-service.
  • The strategy for finding the right solution, defining scope and implementing it successfully.
  • The best practices, tips and tricks of a successful bot roll-out.
  • The benefits of adding AI-powered virtual agents to their contact center

Join us on Tuesday, June 24 for How DSW used the power of AI to make their contact center sizzle. Questions are welcome! Presented by Annette Miesbach, Senior Product Marketing Manager at NICE.


Register here
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