How Far Off is the Autonomous Customer? An Update on Contact Center Realities.

Wednesday, March 17, 2021
2:00pm ET | 11:00am PT

Customer experience is everything in the digital economy. There is no doubt the shift to online communication has raised the bar in customer service. However, when you look past the hype, not all channels are growing and one channel is expected to remain dominant for the foreseeable future. In this webinar, netsapiens and Poly will discuss in depth the trends in usage, importance, and use cases of the various contact center communication channels in the never ending push to enable the autonomous customer.

What Attendees will learn:

  • A realistic timeline for the aspiration of the Autonomous Customer
  • A snapshot of today's channel usage
  • Which channels are expected to dominate, and which channels are the rising stars, and use cases for both
  • What the future of customer experience will look like
  • Why voice is the most critical channel today
  • How to improve the customer experience by using the right voice tools for your business
What Attendees will learn:
  • Decision Makers on technology platforms for Service Providers
  • Those interested in contact center trends
  • Those looking for insights into customer experience trends
  • Contact center managers
  • Contact center IT managers


Jason Byrne
SVP Solution Strategy, Business Development & Marketing, netsapiens

Dave Finney
Director of Global Alliances, Poly


Erik Linask
Group Editorial Director, TMCnet