Leading brands are adding real-time video to digital customer engagements as a way to improve customer service and sales effectiveness. Forrester advises that adding video can boost loyalty and revenue. Intuit added video service & support to their TurboTax app and tracked an 18% increase in tNPS, a 10% increase in case resolution, and increases in revenue and customer retention.  

What attendees will learn:

• How the COVID pandemic accelerated the need for better digital customer experiences that can convey humanity and empathy
• Review of real-world success stories including Intuit TurboTax, who has created a premium "guided customer experience" that allows them to drive business value and dominate their competitors
• Which strategy is right for you: using a 3rd party video meeting tool, or adding video as a service embedded into your existing website or app

Who should attend:

• Customer Experience and Customer Service executives
• Digital product managers and UX/UI designers
• Contact center operations executives