Driving Demand with a Cloud Contact Center: A success story

Thursday August 7, 2014
1:00 PM ET/ 10:00 AM PT

Running nationwide, multi-channel demand generation and nurturing programs for national brands means having a lot irons in the fire. To support clients and nurture prospects effectively, The Shipyard relies heavily on its contact center.

But an inherited, premise-based system was holding the firm back—until it made the move to a flexible cloud contact center rich in capabilities. Join this webinar and learn how this fast-growing digital demand-building firm uses its cloud contact center to:

  • Boost contact center reliability—impressing both internal teams and clients—while keeping costs low
  • Launch programs more rapidly and track progress more accurately
  • Improve interaction effectiveness by using sophisticated routing tools to meet caller needs and recording coaching tactics to boost agent effectiveness
  • Track and report results more effectively at client, program and individual agent levels, in order to optimize programs and demonstrate value to clients





Ilya Bodner
Partner and Chief Revenue Officer
The Shipyard

Over the course of the last 10 years as an entrepreneur Mr. Bodner has successfully launched, managed, and sold off several businesses. Each organization has added some value to his understanding of the business world today. His philosophy has been that 9 things out of 10 tried will fail, but that golden one is always worth the battle. 

Currently as the Partner and Chief Revenue Officer at The Shipyard Mr. Bodner helps drive strategy behind core offerings and brings leadership to its operations.

Mayur Anadkat
Director of Product and Solution Marketing

Mayur Anadkat is the Director of Product Marketing at Five9. He has 15+ years experience in the contact center industry, working in a variety of strategic marketing roles . Prior to Five9, Mayur has worked at Genesys, Avaya, Hyperion, and Visa. Mayur has a MBA from Santa Clara University.


Stefania Viscusi
Editor TMCnet

Stefania Viscusi is an established writer and avid reader. She is a 2005 graduate of Albertus Magnus College, Magna Cum Laude. She currently holds a Bachelor’s degree in English and a Bachelor's degree in Communications. Stefania has had four of her poems published by “Breakwater” (an Albertus-run literary magazine) and completed a successful internship with the Connecticut Trust for Historic Preservation as a Public Relations Specialist.