Jen Jackson is the Vice President of Customer Experience: Success, Service, Support at Dialpad where she is committed to building strong teams, developing great individuals, and enabling them to succeed. With over 20 years of customer support experience in the technology and telecommunications space gained at Serenova, ReachForce, and Kinner Software, Jen is an advocate of a people-first approach. Prior to Dialpad, Jen was the Vice President of Customer Success at Serenova (merged with Lifesize) where she focused on connecting data, people, and brands for brighter interactions, deeper insights, and more meaningful outcomes.