Robin Gareiss
President and Founder Nemertes Research

Robin Gareiss is President and Founder of Nemertes Research, where she leads Nemertes' Digital Transformation and Digital Customer Experience research. Widely recognized expert in the communications field, with specialty areas of contact center, AI-enabled customer engagement, customer success analytics, and UCC, Ms. Gareiss has advised hundreds of senior IT executives, ranging in size from Fortune 100 to Fortune 1000, developing technology strategies and analyzing how they can transform their businesses for 25+ years. She has developed industry-leading, interactive cost models for some of the world's largest enterprises and vendors.