The New NPS Best Practices

Tuesday, March 19, 2019
2:00pm ET/ 11:00 AM PT


You know your Net Promoter Score. But do you know how to make that score go up? How about leveraging customer feedback to fuel growth?

Today’s NPS has evolved. In order to unlock a world-class score (top 10% of your industry), as well as the business results that go with it, organizations are evolving their NPS strategies.

Join us March 19th as we discuss:

  • The shift of effective NPS from the boardroom to the front line
  • How feedback automation allows you to create a ‘growth flywheel’
  • Which 5 critical steps you should include in your NPS process
  • Results you can expect from adopting a modern NPS approach
  • How often to send, the best integration points, how to instantly action feedback and more

Who should attend:

  • Marketers looking for new strategies to drive customer-powered growth
  • Customer success and service leaders who want to deliver great experiences and show value
  • Operations leaders to who want to build a customer-focused culture and connect feedback to the bottom line


Scott Renna
Global Director of Client Success, Cofense


Aaron Ward
CEO, AskNicely


Christina Blanchard
Lead Integration Project Manager, Schweiger Dermatology Group



Maurice Nagle
Web Editor, TMC

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