NPS Everywhere: The Competitive Advantage of a Customer-Obsessed Culture

Wednesday, March 14, 2018
2:00pm ET/ 11:00 AM PT


We've all heard about the importance of customer obsession and the new business realities of the age of the customer. Do you truly understand customer obsession? Is your business customer-driven? How do customers impact important business decisions?

In this webinar, featuring customer success innovators Leah Chaney (VP of Customer Success and Advocacy at AskNicely) and Wendy Pochop (Director of Customer Success at Fleetio) we will unpack how gathering and acting on real-time customer feedback — powered by the Net Promoter Score® framework — can drive true, brand-elevating customer obsession and drive significant business results.

What Attendees will learn:

  • NPS foundations and how it can affect every business segment
  • The business impact of true customer obsession
  • How Fleetio uses real-time NPS to impact every aspect of their business

Who should attend:

  • CEOs, SaaS Entrepreneurs, Founders, C-level Executives
  • Marketing VPs, Growth Marketers, Demand Generation Managers
  • Customer Success VPs, Customer Success Managers


Leah Chaney
VP of Customer Success, AskNicely


Wendy Pochop
Director of Customer Success, Fleetio


Michelle Ruch
Customer Success Operations Manager, Zapproved



Paula Bernier
Executive Editor, TMC


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