Michelle Ruch,
Customer Success Operations Manager, Zapproved

Michelle is the Manager of Customer Success Operations at Zapproved, a legal technology company that returns power to corporate legal teams while navigating electronic discovery. Her responsibilities include getting her hands dirty in the team's tech stack, improving process, and reporting back to the business. When she's not busy at work, Michelle enjoys a great cup of coffee, shopping at farmers' markets, and spending way too much time on airplanes.