Drive Results with Ooma Office: New Features Enhance Customer Interactions and Teamwork

By Greg Tavarez May 30, 2024

In the past two months, I've penned a couple of articles about Ooma and Ooma AirDial. Ooma's solution is set to replace POTS in Canada, and 3Phase selected AirDial to replace legacy POTS for reliable elevator communication.

AirDial isn’t the only thing offered by Ooma, however. Ooma creates strong connected experiences for businesses, consumers and service providers, delivered through smart cloud-based communications platforms and services.

For businesses of all sizes, Ooma offers advanced voice and collaboration features including messaging, intelligent virtual receptionists and video meetings. And, in a recent announcement, Ooma is set to boost Ooma Office, an affordable, scalable service that makes it easy for SMBs to better stand up to their larger competitors.

The Ooma Office business phone and communications service added new features for engaging with customers and driving team collaboration. So, let’s look into those features.

With the Contact Us Widget feature, Ooma Office customers can now add a pop-up widget to their websites inviting visitors to submit their name, mobile phone number and a text message. Once the form is submitted, employees with access to the text messaging inbox have the option to immediately view and respond to the submissions from their desktop or mobile app.

Auto Dialer is designed for customer support, sales and accounts receivables teams who need to make large numbers of outbound calls, and it queues up calls from a pre-loaded spreadsheet. When one call is completed, the next call is automatically displayed on the agent’s screen. The agent can also enter notes during the call.

The Scheduled Messages feature allows for SMS text messages to be scheduled to automatically be sent at a future date and time. This makes it possible, for example, for a busy service manager working on the weekend to prepare customer notifications to be sent during regular business hours.

Call Park on desktop and mobile apps allows multiple inbound calls to be placed on hold and resumed later or picked up by other team members. Previously only available on desk phones, Call Park is now managed through the Ooma Office desktop and mobile apps. Users see a list of parked calls in the app, with the name and phone number of each caller when Caller ID information is available.

With the Online Whiteboard, any user can launch a shared whiteboard with various pens, text entry tools, colors and shapes for sharing ideas and working collaboratively on projects during Ooma Meetings videoconferences.

Lastly, Team Chat, previously available only on the desktop app, is now in the Ooma Office mobile app, making it possible to participate in group chat on the go.

“These new features, added at no extra cost, are part of our mission to close the gap between technology previously available only to big organizations,” said Dennis Peng (News - Alert), Senior Vice President of Product Management at Ooma. “We’re excited to help businesses of all sizes to communicate with their prospects and customers quickly, efficiently and through the channel of their choice – whether it’s voice, text or video.”

All features announced are available now in Ooma Office Pro Plus, priced at $29.95 per user per month. The Contact Us Widget, Scheduled Messages, and Call Park on the desktop and mobile apps are also available in Ooma Office Pro, priced at $24.95 per user per month.

Edited by Alex Passett
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