As companies adopt more ways to integrate both internally and externally, there is an urgent need to consolidate resources to make communications more effective, efficient and affordable. Communication challenges caused by multiple solutions and multiple vendors can often have a significant negative impact on the workforce and the customer experience as well as the bottom line. Law firms are among those often called upon to manage multiple people, teams and technologies across a wide geographic area.
Integrated cloud communications platform provider 8x8 (News - Alert) Inc. announced that national employment law firm Jackson Lewis P.C. chose the 8x8 XCaaS (eXperience Communications as a Service) integrated cloud contact center and unified communications platform, which includes 8x8 Voice for Microsoft (News - Alert) Teams and the 8x8 Contact Center solution that is certified for Teams. The 8x8 solutions will allow the firm to consolidate their technology stack while providing better IT support for its employees as well as ensuring exceptional experiences for its lawyers and clients.
Jackson Lewis is a U.S.-based law firm focused on labor and employment law since 1958 and has more than 950 attorneys located in major cities nationwide. With its IT team also spread out across the country, managing its previous on-premises reception pods, help desk and communications solution was challenging, which is why the company turned to 8x8.
“The complexities of managing and supporting a nation-wide workforce, and all that that entails, should not include technological challenges – especially when those challenges can have immediate, negative impacts on our teams’ ability to complete their work,” said David Jata, Chief Information Officer at Jackson Lewis. “With 8x8 XCaaS, our team is able to minimize technological challenges, through robust and accessible support resources, so they can instead focus on problem-solving for their clients. We get an integrated and unified communications platform for the firm’s reception pods and Help Desk that is tightly integrated with Microsoft Teams to meet all of our collaboration and customer engagement requirements nationwide.”
Edited by
Greg Tavarez
