Customers who sign up for home internet are often asked by the network provider about the kinds of devices being connected, as well as the purposes of those devices. This is typically to determine which Wi-Fi option would deliver the best-possible experience.
Still, this is a difficult task for any network provider. The sheer volume of devices connected to a typical home network is oftentimes overwhelming. Think of the laptops, smartphones, smart TVs, gaming consoles and IoT devices all connecting to the same Wi-Fi network. Network providers also have to factor in the range of devices, which is difficult to do with the many different manufacturers, operating systems and network capabilities.
Network providers also must factor in how much data each device uses. The challenge with this is that some devices do not provide detailed information about their network usage, making it difficult to diagnose issues or optimize performance.
These challenges make it important for network operators to recognize the importance of understanding device usage and to continually seek innovative solutions to address these challenges.
Enter CUJO AI.
Trusted among many network operator market leaders, CUJO AI's technology provides valuable information about the device thanks to its sophisticated machine learning algorithms. That said, CUJO AI recently showed why it, in particular, is considered a pioneer in telecommunications device intelligence.
CUJO AI has officially scaled its device intelligence services to over 2 billion connected devices.
CUJO AI helps network service providers improve the in-home experiences of their broadband customers. By using CUJO AI's solutions, network service providers generate actionable insights and create personalized services that meet their customers' specific needs, leading to increased end-user satisfaction, reduced customer support costs and incremental revenue.
All in all, CUJO AI's solutions enable companies to gain a deeper understanding of their customers' preferences and needs, which in turn enhances the overall customer experience.
"Leveraging device intelligence provides network operators with an unparalleled opportunity to deliver personalized, continually optimized connectivity that not only meets evolving customer demands but also facilitates the development of innovative, data-driven products," said Remko Vos, CEO at CUJO AI.
The solution has identified more than 50,000 device models, and about 1,000 new models are added every month. As a result, CUJO AI's solution is becoming the preferred choice for top service providers in North America and Europe.
Edited by
Alex Passett
