Liberty Latin America offers communication, high-speed connectivity and entertainment services and products across fixed and wireless networks to SMBs, large enterprises and governments. As with every provider, its performance needs to be enhanced to continue delivering the solutions that their customers rely on.
Think about it. Service providers need powerful, flexible, and easy-to-use analytics tools to visualize and monitor network performance.
"We're constantly striving to provide our customers with the best experience," said Gustavo Marsico, Director of Technology Strategy, Liberty Latin America.
This prompted Liberty Latin America to select Ribbon Analytics to gain an in-depth view of its network behavior and enhance its performance.
With Ribbon Analytics, Liberty Latin America gains extensive monitoring capabilities for KPIs and key trends as well as the ability to alert, diagnose, and resolve multiple security threats or Quality of Experience issues, resulting in end-to-end network visibility, improved operational productivity, and incident resolution.
Liberty Latin America leverages Ribbon's Analytics solution to develop KPIs and dashboards for third party devices. The solution flow involves ingesting data from cable modem termination systems and Wi-Fi devices, capturing this information into their Network Quality Index and feeding it to Ribbon Analytics, which enriches the data and helps create new dashboards to track performance and security.
“Our analytics platform helps a provider like Liberty Latin America make smarter decisions, faster and better serve their customers,” said Jorge Gil, Ribbon's Global Account Manager for Liberty Latin America. “We're pleased to support them as they meet their performance KPIs and keep their customers safer with automated fraud control and centralized network monitoring.”
Marsico and Liberty Latin America say that the capabilities that come with Ribbon Analytics – improved identification, fraud attempt prevention, insights into voice quality and automated troubleshooting in the event of an issue – the company gains the data needed to manage its network for improved performance and efficiency.
Edited by Alex Passett