Carbyne Modernizes Miami-Dade 911 Operations

By Greg Tavarez, TMCnet Editor  |  January 26, 2023

Public safety is a top responsibility among leadership in most governments. If it isn’t, it should be. The success of public safety is based on the number of lives saved. Police officers and first responders are human and can only do so much by themselves, which is why technology is a big part in the success of public safety.

This is where NG911 comes into play. NG911 enhances emergency number services to create a more resilient system that allows voice, photos, videos and text messages to flow seamlessly from the public to the 911 network.

Carbyne is a provider of NG911 services as it provides a unified cloud-native solution that provides live actionable data that can lead to more efficient and transparent operations and ultimately save lives. The next police department to upgrade its 911 operations with Carbyne's cloud-native NG911 services is Miami-Dade County Police Department.

“Miami-Dade is at the forefront of taking a proactive strategy to dealing with crime, emergencies and a tight market for emergency personnel,” said Amir Elichai, CEO and founder of Carbyne. “Carbyne's cloud-native technology instantly provides state-of-the-art, resilient emergency response to better equip and inform Miami-Dade PD.”

The thing that is different between the Carbyne and MDPD from past Carbyne partnerships is that the two also developed a new emergency response visualization solution. When Miami-Dade County residents call 911 and reach MDPD, call takers and Real Time Crime Center detectives interact through live video, communicate using instant verified chat and pinpoint their mobile device locations instantly.

Additionally, Carbyne developed a video board capability to address the needs of Miami-Dade County. The video board is a cloud-native emergency response visualization solution that powers multiple live streams of citizen video, audiovisual alerts and caller location.

“By working with Carbyne, we're giving our police and first responders more tools to prepare for the unexpected, respond to emergencies, and ensure the ultimate safety of our residents,” said Miami-Dade County Mayor Daniella Levine Cava. “We're utilizing cutting-edge technology to protect our residents and visitors alike.”

Miami-Dade County first responders, thanks to a partnership with Carbyne, now receive up-to-date information from the RTCC as they visualize multiple video streams showing addresses and phone numbers to improve situational awareness and response efficiency.

Edited by Greg Tavarez