New Report Ranks Sangoma Number One in UC Satisfaction

By Stefania Viscusi  |  July 08, 2022

Sangoma Technologies Corporation, a provider of cloud-based CaaS solutions for companies of all sizes, announced that it ranked number one in a Customer Satisfaction survey by the Eastern Management (News - Alert) Group. This is the 3rd year in a row that the company has been awarded this placement.

The recognition is a testament to the company’s commitment to delivering a complete set of cloud communications services and deployment options as well as top level customer service.

The report surveyed over 5,000 IT managers using UC systems to understand their experiences with the systems. This included evaluations of 44 Premises and Hosted UC companies ranking them in the following categories: Product, Vendor Experience, and Customer Delight. Criteria of measurement in each category ranged from reliability to management tools, support, purchase experience and overall satisfaction - among others.

"We are thrilled to be ranked number one in Customer Satisfaction by the Eastern Management Group," said Jim Machi, Chief Product & Marketing Officer of Sangoma (News - Alert).

"Sangoma has experienced rapid growth in the industry and is now among the top tier of Unified Communications companies, so it's exciting to be recognized in this manner. Our customers appreciate the industry's complete set of cloud communications services, cloud-based and on premise deployment options, and exceptional customer service, so we believe this award will reassure our customers and prospects alike," said Machi.

Sangoma’s offerings help modern businesses to meet the communications needs of their staff so they can stay connected with team members and customers no matter where they ‘re working. Tools for voice, video, chat, and collaboration are offered to help keep businesses running and delivering quality services all the time.

Last month, Sangoma announced the availability of its TeamHub soft-client software application. Offering a unified GUI, it brings together access to all Sangoma cloud services in one ‘pane of glass.”




Edited by Erik Linask