iconectiv Helping Solve Robocall Problem

By Greg Tavarez, TMCnet Editor  |  May 20, 2022

iconectiv (News - Alert) was approved as an authorized RespOrg in the nation’s Calling Number Verification Service, which is based on the Signature-based Handling of Asserted information using toKENs, SHAKEN.  Iconectiv can cryptographically sign outbound toll-free calls for businesses and contact center operators authorized to use toll-free telephone numbers on the RespOrg.

Toll-free numbers can be part of the country’s SHAKEN-based Calling Number Verification Service under the new Alliance for Telecommunications Industry Solutions policy. SHAKEN, developed by ATIS and SIP Forum (News - Alert), will allow voice calls to receive the correct level of attestation and call treatment to help increase call-answer rates.

Service providers and RespOrgs can cryptographically sign and verify calling party information. Customers will be provided with verified caller ID information. Illegal robocalls decreased 29% during the first three months after the solution to mitigate illegal robocalls was implemented, according to YouMail (News - Alert), a robocall filtering company.

“Hospitals, schools and other legitimate organizations need and deserve to have their calls receive the highest level of trust that the STIR/SHAKEN era can provide,” said Richard Jacowleff (News - Alert), iconectiv CEO. “As a RespOrg, iconectiv can provide those organizations with new options for ensuring that service providers and consumers can confidently continue to view calls from toll-free numbers as trustworthy.”

Integrated with the national toll-free number registry, iconectiv TruReach Toll-Free 8MS manages and provisions 75% of toll-free numbers in North America. TruReach Toll-Free 8MS customers with toll-free numbers on iconectiv’s RespOrg for outbound calls will have verified caller ID information presented to the recipient.

“Since some of our customers are RespOrgs themselves, we can provide them with additional value-add by helping them navigate the application process to also become approved RespOrgs in the SHAKEN ecosystem,” said Jacowleff. “Bottom line: Every legitimate call that is answered is another victory in the war on illegal robocalls.”

Learn more from Iconectiv at ITEXPO 2022, where Jonathan Shulman and CTIA’s Michelle James will be discussing how to maintain the  integrity of voice calls.  ITEXPO (News - Alert) takes place in Ft. Lauderdale, Florida, June 21-24, 2022, as part of the #TECHSUPERSHOW experience. #TECHSUPERSHOW includes nearly a dozen collocated business technology events that bring buyers, users, sellers, and partners together under one roof to educate and build business relationships around the technologies driving business success today. Iconectiv will speak at 10 a.m. June 22 in Room 301.

Edited by Erik Linask