Fuze Announces Enhancements to Microsoft Teams Workflow Integrations

By Luke Bellos, Editor, TMCnet  |  September 13, 2021

Cloud communications solutions provider Fuze revealed it has introduced new enhancements to Microsoft (News - Alert) Teams integrations, offering customers increased functionality and efficiency for the Fuze for Teams platform.

The modern workforce has been gifted with a wide range of communications options in recent years, providing employees across all sectors various options for staying connected with customers and team members. However, these options can form a somewhat hectic environment when trying to manage them all at once. Developers at Fuze have realized this, and have focused their attention on creating solutions to support simplistic and secure management of these channels to ensure consistent productivity.

According to official sources with Fuze, new featured included in the recent integration expansion include:

  • New Direct Routing Options: New flexible direct routing (calling) through Fuze is now available for users with any Teams license and for customers who want all communications, whether its meetings, calling, or chat, to live within the Microsoft Teams experience -- ensuring all Teams users have a voice.
  • Expanded Click-to-Connect Functionality: Enables customers to use Microsoft Teams with Fuze Calling and Meetings without any additional cost.
  • New Add-On Capabilities: Enhancements to the Fuze for Teams add-on gives Teams users voicemail access and control, an enhanced call history, expanded contact list capabilities, and access to the Fuze Contact Center agent tab -- regardless of whether a user is using Direct Routing or Click-to-Connect.

“At Fuze, we are committed to meeting users where they work, which means eliminating as many barriers as possible to efficient and productive workflows that meet all of today’s communications needs,” said Rob Scudiere, President & COO of Fuze. “These integration updates provide users with a flexible and consistent communications experience across the Fuze and Microsoft Teams platforms, while enabling users to mix-and-match Fuze for Teams solutions depending on their unique use case. This is an important step towards more productive and efficient communications across the enterprise.”

Edited by Maurice Nagle