Avaya and Microsoft Reveal Azure Communications Integration with Avaya OneCloud CPaaS

By Luke Bellos, Editor, TMCnet  |  August 19, 2021

Cloud communications solutions provider Avaya (News - Alert) recently announced it has formed a new partnership with Microsoft to integrate multiple Azure communication services with Avaya’s OneCloud™ CPaaS.

The new relationship will not only strengthen the business capabilities of both Microsoft (News - Alert) and Avaya customers, but will also expand both companies' global reach to untapped markets. Along with the plans to integrate cloud solutions, the partnership will also initiate new sales marketing strategies, including go-to-market and co-selling options, to maximize the value of this new relationship.

"Avaya and Microsoft are responding to our customers who have asked us to deliver more integrated experiences for Avaya OneCloud Contact Center running in Microsoft Azure and Microsoft 365. Together we are providing true integration, spanning not just the contact center application itself but also the underlying communication platforms. Additionally we will be implementing Microsoft’s powerful AI capabilities via Azure Cognitive Services," said Anthony Bartolo (News - Alert), Executive Vice President and Chief Product Officer, Avaya. "Avaya’s market-leading solutions in Cloud Contact Center combined with Microsoft’s presence in cloud collaboration is compelling for existing and new customers alike."

Along with wider product availability, the strategic partnership includes the following upgrades for Avaya and Microsoft customers:

  • Avaya OneCloud CCaaS natively integrated with Microsoft Teams via the Microsoft Teams Connected Contact Center Certification Program
  • Avaya OneCloud CCaaS integration with Microsoft Dynamics 365
  • Avaya SBCs are now certified for Microsoft Teams Direct Routing and Media Bypass and are designed to complement Avaya’s OneCloud CCaaS solutions

"The global collaboration with Avaya is an example of how Microsoft, collaborating with other industry leaders, is meeting businesses’ requirements for integrated communications solutions that transform customer and employee experience," said Scott Van Vliet, Corporate Vice President, Intelligent Conversation and Communications Cloud, Microsoft. "This relationship benefits from the combined strengths of the two companies to connect businesses to their customers via powerful communication experiences across platforms – all with the resiliency, enterprise-grade security and cloud scale of Microsoft Azure."

Edited by Maurice Nagle